DIAMONDS & GEMSTONE CARE

At Solitaire Jewellery, we take pride in crafting exquisite diamond jewellery that should be cherished for a lifetime. Follow these personalised care guidelines to ensure your Solitaire Jewellery remains as stunning as the day you received it.

EVERYDAY

We create intricately designed pieces that may subtly catch on clothing or handbags without immediate notice. It’s essential to be mindful of this delicate beauty. Remember that our jewellery is the final touch you add in the morning and the first to be removed when you return home in the evening.

Diamonds are renowned for their hardness but can still be affected by exposure to harsh chemicals. Avoid wearing diamond jewellery when using household cleaning products, swimming in chlorinated pools, or applying lotions, perfumes, or hairsprays. Remember not to wear it while playing sports or at the gym. Removing your rings before gardening or doing any heavy lifting is also essential.

STORAGE

If possible, keep your jewellery stored in its original packaging or a dry, cool place to prevent it from being tarnished, scratched, or damaged. REPAIR We understand that your piece can suffer from wear and tear, and we can provide a repair quote in our workshop upon inspection. Please read about our warranty here.

STONES

DIAMONDS

We’re delighted to offer a complimentary cleaning service at our showrooms to keep your cherished pieces looking their best. For maintenance at home, we recommend using warm, soapy water, a gentle toothbrush, and a soft, lint-free cloth or tissue to polish your diamonds delicately. It’s important to know that even though diamonds are the hardest natural gemstone on Earth, the natural oils from your skin can attract dust and diminish their brilliant sparkle.

To ensure your jewellery remains luminous, we encourage you to follow this at-home care routine weekly or as often as necessary. Additionally, consider making it a habit to schedule a full-service check and a deep clean at our workshop at least once or twice a year. This will guarantee that your diamonds radiate their brilliance all day long. It also allows us to check that the settings are still intact.

GEMSTONES, SEMI-PRECIOUS STONES

We advise against at-home cleaning for all other precious stones. We kindly ask you to bring them to our showroom for a professional assessment and cleaning, ensuring their utmost care and brilliance.

As a valuable practice, we encourage you to schedule a comprehensive, full-service deep clean at our workshop at least once or twice a year. This will ensure that your precious stones continue to exude their dazzling allure throughout the day.

PEARLS AND OPALS

PEARLS

We take great pride in our exquisite pearl creations. Pearls are remarkably resilient and can withstand shocks but are susceptible to scratches when in contact with sharp objects or other gemstones.

Ensure that clasps and pins are securely fastened. Store each piece separately in a compartmentalised jewellery box to prevent tangling and scratches.

Pearls, as the saying goes, ‘want to be worn.’ Regularly enjoy and showcase your pearl jewellery, as long storage periods in a security box may cause them to dehydrate. Pearls are prone to staining, so avoid things like fake tan and makeup. After wear, wipe them over with a soft cloth to remove any residue built up throughout the day.

Please note that pearls are best reserved for special occasions. They are not intended for everyday wear. If you want to wear your pearls daily, be aware that this may compromise the nacre of the pearl and its setting.

Our cultured pearl necklaces are expertly strung with resilient thread. However, this thread may stretch or loosen over time, potentially leading to a sudden break. Even if you don’t wear your pearls frequently, we recommend regular restringing to maintain their integrity.

We can provide repair services exclusively for authorised items and may decline repairs for items suspected of being used for resale or commercial purposes. If you notice a decrease in the radiance of your jewellery, we encourage you to seek the expertise of a specialist.

Furthermore, avoiding using an ultrasonic cleaner with pearl jewellery is crucial, as it can potentially harm the pearls. We recommend gentle and meticulous care to ensure your jewellery retains its pristine beauty.

OPALS

Opals have unique care requirements, each one a masterpiece of nature. Opals are relatively soft with a hardness similar to glass, so treating your opal pieces carefully is crucial to preserving their beauty.

Opals should be handled with care to prevent potential damage. Please remove your opal jewellery when engaging in activities that could lead to scratching or breakage, such as gardening or moving heavy furniture.

Contrary to popular belief, solid opals can withstand contact with water. Most precious opals contain about 5-6% water. However, it’s essential to protect opals from extremely dry conditions or rapid temperature changes, which may cause them to crack. Avoid exposing your opals to very high temperatures or extremely low humidity environments.

Clean your solid opals with a soft touch. Use mild detergent in warm water and a soft toothbrush or cloth to gently remove dirt and debris.

It’s essential to steer clear of bleach, harsh chemicals, or strong cleaners as they can potentially harm the delicate surface of opals. Never permit anyone to clean your opals using an ultrasonic cleaner. The intense vibrations produced by these machines can lead to cracking in solid opals.

Professional polishing can breathe new life into your opal, restoring its brilliance and captivating shine. During this process, we can also inspect the setting for any potential claw damage and ensure the security of your precious opal.

METALS

YELLOW GOLD, WHITE GOLD, ROSE GOLD & PLATINUM

We understand that regardless of the karat or metal type, everyday wear leaves its unique mark—a testament to a lifetime of cherished moments.

To preserve the allure of your jewellery, we proudly offer a complimentary cleaning service in our showrooms. If you prefer to care for your gold pieces at home, a simple and effective method is to use warm, soapy water and a soft, lint-free cloth or tissue. This gentle cleaning routine will help maintain the shine of your treasured metals.

We understand that even the most exquisite platinum pieces can lose their lustre over time, developing a charming patina as the metal’s surface takes on a frosted and dulled appearance. The good news is that restoring platinum to its original, breathtaking condition is a breeze with gentle cleaning and polish.

Your stunning white gold rings do require rhodium plating every so often. If you’ve noticed your white gold turning yellow, this is a sign that it’s time! Rhodium plating can be done at our Fountain Gate showroom and will incur a fee. Rhodium plating will wear at a different rate for every person, depending on several factors, including skin PH levels and how often you wear your piece while doing certain activities.

Your Solitaire Jewellery is an actual work of art, and proper care will preserve its beauty for generations. If you have specific questions about your jewellery piece, don’t hesitate to contact our dedicated team members by phone or visit one of our boutiques for personalised advice and assistance.

RING SIZE GUIDE

At Solitaire Jewellery we use AU/UK ring sizing.

Please note that in some cases the base of your finger can be smaller than you knuckle, so take this into consideration when sizing. 

If in doubt, we strongly recommend visiting one of our showrooms to ascertain your ring size accurately.

Experience the perfect fit with our hassle-free resizing service. Enjoy one complimentary resize if you feel that the ring doesn’t fit perfectly. Make an appointment and bring the ring to our store and we will look after the rest.

We recommend that when it is cooler, there is some spin or movement to account for the potential expansion of your finger in warmer weather.
In the warmer weather, it is advised that the ring have a snug to tight fit. This allows for adjustment when the weather cools down, ensuring the ring doesn’t become too loose.

SHIPPING

MADE-TO-ORDER (4-6 week production)

Our made-to-order pieces require 4-6 weeks of production, excluding delivery.

READY-TO-SHIP

We keep several pieces in stock in our showrooms, which are available for immediate delivery. 

FOR ADDRESS WITHIN METRO MELBOURNE

Once your pieces are ready, delivery within metro Melbourne, we offer hand delivery within 48 hours, excluding public holidays and weekends. You will be contacted to book a delivery time with us. Due to the high value of our pieces, our parcels require a signature upon delivery. If no one is home at the booked delivery time, it will be returned to our showroom, and a new delivery time will be organised.

FOR ADDRESSES WITHIN AUSTRALIA (outside of metro Melbourne)

Depending on location, TNT or FedEx service delivers within 1-4 business days. All deliveries are complimentary with your purchase. 

You will be provided with a tracking number to monitor your consignment journey.

Due to the high value of our pieces, our parcels require a signature on delivery. If no one is available to sign for the parcel, it will be sent to the nearest post office or holding facility to be collected with photo ID.

You need to ensure the details provided at checkout are accurate, as Solitaire Jewellery cannot be held liable for incorrect deliveries due to address errors. Our shipping providers are trusted services, and as such, Solitaire Jewellery will not refund or replace orders that have been scanned as delivered.

FOR ADDRESSES OUTSIDE OF AUSTRALIA

Depending on location, FedEx Service delivers within 1-7 business days.

You will be contacted directly for the postage cost, depending on location. 

Please note that duties and taxes are respective to your order value and destination country. We are not responsible for additional unforeseeable duties and tax charges that may occur upon arrival at your destination country.