Shipping Policy

Thank you for visiting and shopping at Solitaire Jewellery. The following information sets out the terms and conditions that constitute our Shipping Policy.

  1. Processing your Order

An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

  1. Shipment Processing Time

Processing time refers to the time it takes for us to prepare your order for shipping.

After your payment is authorised and verified, all orders are processed within 4-6 weeks. We will contact you for some reason if there are any delays.

  1. Shipment Locations

3.1. Domestic Only

Solitaire Jewellery does not ship internationally at this time. We ship domestic only -anywhere in Australia.

  1. Shipment rates and delivery estimates

We endeavour to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order.

    1. Standard Shipping

The order will arrive within 1-5 business days.

Standard Shipping costs will be included in the purchase price.

    1. Please note:
      1. Business day means Monday to Friday, except holidays.
      2. Orders are not shipped or delivered on weekends or holidays.
      3. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
      4. Products may be delivered in separate shipments.
      5. When placing your order, we consider these factors when calculating the Estimated Delivery Date:
        1. Transit Time: The amount of time it takes your order to leave our distribution centre and arrive at the local delivery carrier.
      6. We will not be responsible for wrong shipping address if you provide incorrect information.
      7. In-store pickup dates vary based on product availability.
      8. Solitaire Jewellery is not responsible for the delayed delivery of packages due to the customer not being available for signature upon arrival. If your package is sent back to Solitaire Jewellery for any reason, you will be subject to paying for the re- shipment of your order.
      9. All jewellery orders shipped will require a signature upon delivery.
      10. Product imagery may be subject to change without notice. All products are shot to show as much detail as possible, some products may appear larger or smaller than their actual size. Also, be aware every computer monitor has different settings so colour and size may vary.
  2. Tracking Options

Solitaire Jewellery aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.

5.1. Domestic and International

All orders delivered within Australia automatically have tracking.

International orders are sent with Australia Post, FedEx & DHL. This service comes with tracking and your tracking number will be sent to you once it has been posted. If we are requested to make alternative shipping arrangements, we cannot guarantee tracking and will not be responsible for the delivery of orders sent internationally.

  1. International Customs, Duties and Taxes

All orders shipping to a destination outside of Australia are subject to the import duties, fees, and taxes of the destination country. Delays in delivery may occur if your package is randomly selected by your country’s Customs Department. Solitaire Jewellery is not responsible for any possible customs and taxes applied to your order. We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your country. We do not benefit in anyway from these chargers and we work very closely with our brokers and carriers to ensure as few delays as possible. All fees imposed during or after shipping are the responsibility of the customer. You agree that you are responsible for any duty, taxes, and custom requirements or other like taxes, fees, levies, costs or expenses associated with importing products you purchase from us and shipping them internationally.

  1. Damages

If there is any damage to the packaging on delivery, contact us immediately at info@soltiairejewellery.com.au.

  1. Missing or Lost Package

If you haven’t located your order, please contact us at info@solitairejewellery.com.au to report missing or lost packages.

  1. Questions

If you have any questions about the delivery and shipment of your order, www.solitairejewellery.com.au, or contact us at info@solitairejewellery.com.au