METRO MELBOURNE RECEIVES COMPLIMENTARY HAND DELIVERY
INTERSTATE RECEIVES COMPLIMENTARY DELIVERY BY FEDEX
Regarding returns & cancellations please click here.
SOLITAIRE JEWELLERY’S VOLUNTARY WARRANTY
At Solitaire Jewellery, our commitment to delivering exquisite, high-quality jewellery is reflected in the pride we take in every piece that adorns our customers. We assure you of the superior craftsmanship of our products, and if, from a manufacturing perspective, your jewellery is found to have any defects, rest assured that we will cover and resolve any necessary repairs or replacements under your warranty without any additional charges. This includes claw and setting tightening within the first year of purchase, addressing metal faults that result in item breakage, provided there are no visible signs of damage or trauma to the rest of the piece and any other manufacturing faults or defects identified by our in-house jeweller.
OUR PROMISE
You will also receive the following services:
We recommend bringing your piece in for a clean and check every six months.
EXCLUSIONS TO SOLITAIRE JEWELLERY’S WARRANTY
If you believe there is something wrong with your jewellery, please get in touch with us, visit us instore or email us at info@solitairejewellery.com.au
Where applicable, we will meet our obligation to you under Australian Consumer Law. Full details of your rights can be found at www.accc.gov.au
The warranty inclusions apply to Solitaire Jewellery items and not to any other manufacturer’s goods, even if we have repaired them. See our repairs warranty inclusions and exclusions.
Please remember that Fine Jewellery is not immune to wear and tear or trauma. Rings, in particular, are more likely to show signs of damage and wear as our hands tend to be more subjected to accidental trauma.
INSURANCE AND VALUATION
We highly recommend that items valued at or over $1,000 are insured under your choice of insurance company. This should include loss, theft, and accidental damage. Always ensure the item is insured for the amount stated on your jewellery valuation supplied to you. Valuations should be updated every 4-5 years.
DORA & INFINITY RINGS
Solitaire Jewellery is an authorised stockist (not manufacturer) of DORA rings and Infinity Rings. You acknowledge and agree that your sole and exclusive warranty for product(s) purchased of these brands is that provided by the manufacturer. We will not in any way be held liable in relation to and/or in connection with the same (including without limitation in respect of any product defect, breach of warranty or otherwise). You acknowledge that any such warranties granted to the you in relation to any products from these brands purchased are limited to the brand’s warranties. A copy of the supplier’s warranty policy can be found at DORA & Infinity
Bespoke Enquiry
Our knowledgeable team will guide you through selecting responsibly sourced natural diamonds that are GIA- certified stones, focusing on cut, colour, clarity, and carat.
Whether you prefer a classic engagement ring or something more detailed, our experts are dedicated to turning your vision into a timeless masterpiece.
Fill out the form and upload a photo of your inspiration below.
Please note we do not offer exchanges or returns on bespoke orders.